Ramsay Mazda
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An inbound agent that runs the whole booking for an auto repair shop. It takes the caller and their vehicle, works out what the job is, offers a slot that fits the shop's hours, and files the record before the call ends.
A repair shop lives on the phone, but everyone who could answer it is under a car. A shop taking ten calls a day drops one, and the callback lands after the customer has booked elsewhere. That is a job walking out the door, every day.
- The person best placed to answer the phone is the person already working on a vehicle
- One missed call a day is a booked job lost, because the callback always arrives too late
A voice agent that finishes the call instead of taking a message. It checks whether they are a returning customer, reads contact details back to confirm, identifies the vehicle and the damage, and books around the shop's opening hours. Everything it collects lands in the shop's records automatically.
- Answers FAQs, books the slot and confirms it back, with no callback queue
- Writes the caller, the vehicle and the appointment straight into the shop's records